Cooper · Predictive behavioural intelligence
Know the customer.
See the change.
Predict what comes next.
AI that learns each customer’s behaviour, recognises change
and forecasts what may happen next.
Cooper intelligence
How Cooper works
Learn the individual.
Check the context.
Cooper’s models learn each individual’s usual timing, activity and natural variation from their own history.
New activity is read against that baseline and the wider picture. Shared market or group changes help distinguish a common shift from an individual departure.
THE INDIVIDUAL, IN CONTEXT
Population
What is changing across the whole book?
Market & cohort
Where is movement shared or concentrated?
Customer
What is different from their own normal?
Evidence
Why was it raised, and what happened next?
AI that learns from outcomes
Learns across the network.
Predicts for the individual.
Cooper’s AI learns continuously to forecast customer behaviour, probability and timing.
The individual
The network
Actions & results
Correlate patterns
Learn what followed
The next event
Probability & timing
A refined forecast
The result feeds the next forecast.
Illustrative learning flowApplied behavioural intelligence
One intelligence.
Four applications.
See how Cooper’s intelligence supports different teams,
from money transfers and payments to trading.
FX & money transfer
Forecast sender and client payment rhythms, and see which changes need attention.
Explore application →Business accounts & payments
Connect behaviour across accounts, FX, cards and payments to see the whole customer.
Explore application →
Merchant payments
Learn each payer’s rhythm, choose a response and compare expected with actual payments.
Explore application →Trading platforms
Surface developing behavioural risk across the desk, with evidence for each trader.
Explore application →
Connected intelligence
Ask Cooper.
Where your team works.
Bring the behavioural read into a conversation. Ask what changed, why it matters and what to watch next.
Explore Cooper in its own interface or through assistants such as ChatGPT and Claude. Your team keeps control of the response.
About Hidden Labs
Behaviour is the
common thread.
Cooper was built to recognise the early signs of change in human behaviour. Today, that intelligence helps teams anticipate change across financial services.
Hidden Labs builds intelligence around what people normally do, how that changes and what the evidence suggests may happen next.